Fix Coffee Warranty Information

Standard coverage: 12 months from date of purchase (unless a longer period is stated on the product page)

Territory: India only

Who’s covered: Original purchaser with proof of purchase

1. What the Warranty Covers

Manufacturing defects in materials or workmanship that appear during normal, domestic use within the warranty period.

2. What the Warranty Does Not Cover

Category Examples (not exhaustive)
Consumables Coffee beans, paper/metal filters, descaling powder, cleaning tablets, gaskets, O-rings, water-filter cartridges
Wear-and-tear or user-adjustable parts Burr wear, burr alignment/calibration drifts, group-head seals, grinder hoppers, portafilter baskets
Performance variables tied to technique Espresso shot time/speed, milk not frothing to taste, grind setting preferences
Damage or faults caused by Accidents, misuse, improper voltage, commercial use, failure to follow cleaning or maintenance instructions, unauthorised repairs or modifications
Products used or purchased outside India International sales or relocated equipment

Note: Taste, texture, or appearance of the coffee is considered a matter of user technique and is not a manufacturing defect.

3. Claim Procedure

  1. Fill up the form – warranty issues are exclusively taken up using this form.
  2. Provide your order number, product details (if any), clear photos/video of the fault, and a brief description.
  3. We’ll guide you through troubleshooting. If a defect is confirmed, we’ll arrange repair, replacement, or refund at our discretion.
  4. A ₹1500 pick and drop service fee applies to all warranty claims.

4. Warranty Period by Product Type

Product Type Standard Warranty
Electric equipment (espresso machines, grinders, electric kettles, etc.) 12 months†
Non-electric accessories (tamper, milk pitcher, mugs, etc.) 12 months
Consumables (see list above) Not covered

† Some electric models include an extended manufacturer warranty (up to 2 years). If so, the longer period shown on the product page applies.

5. Your Responsibilities

  • Use the product only for its intended purpose and follow the user manual.
  • Perform routine cleaning and maintenance (descaling, backflushing, burr cleaning, etc.).
  • Retain your original receipt; it’s required for all claims.

6. Limitation of Liability

Our liability is limited to repair, replacement, or refund of the defective item. We are not liable for indirect or consequential losses (e.g., lost coffee beans, downtime, or business interruption).

7. Statutory Rights

This warranty gives you specific legal rights. You may have additional rights under the Consumer Protection Act 2019 and other applicable Indian laws, which remain unaffected.

8. Brand-specific Warranty & Support

Some brands have model-specific troubleshooting steps, spare-parts policies, or extended coverage. If your product is from one of the brands below, please review the brand page before submitting a claim.

Heads-up: Brand pages may specify additional steps (e.g., serial number photos, calibration checks) or exceptions (e.g., moving part wear). If anything on the brand page differs from the general policy above, the brand page prevails for that brand.

Need help? Reach out via live chat — our team is happy to assist.