Every product we sell comes with a manufacturer-backed warranty covering defects in materials or workmanship for a stated period. This page explains the default warranty on Fix Coffee orders, what is covered and excluded, how to start a claim, and what remedies are available to you. It is read together with the brand-specific warranty pages, our Refund & Return Policy, and our Terms of Service.
Nothing on this page limits the rights you have as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Sale of Goods Act, 1930, or any other Indian law. Statutory implied conditions of merchantable quality and fitness for purpose continue to apply, and the product liability regime under Chapter VI of the Consumer Protection Act, 2019 is preserved.
At a glance
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Standard warranty period: 12 months from the delivery date, unless the product page or the brand-specific warranty page states a longer period.
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Territory: India only.
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Who is covered: The person on the invoice. A product received as a gift may be claimed by the recipient using the original invoice reference.
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Free pickup on confirmed defect: Pickup and replacement shipping for a covered defect are at our cost, in line with our obligations under the Consumer Protection (E-Commerce) Rules, 2020.
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Original packaging helps: if you still have your original carton and foam inserts, keep them for the warranty period — it's the smoothest way to send a unit in for repair. If you don't, we'll arrange packaging at our cost.
1. What this warranty covers
Manufacturing defects in materials or workmanship that appear during normal domestic use within the warranty period. Coverage of specific components and assemblies varies by brand and product type — see the brand-specific warranty pages for details.
2. What this warranty does not cover
| Category |
Examples (not exhaustive) |
| Consumables |
Coffee beans, paper/metal filters, descaling powder, cleaning tablets, gaskets, O-rings, water-filter cartridges |
| Wear-and-tear and user-adjustable parts |
Burr wear, burr alignment drift, group-head seals, adjustable knobs and rings, hoppers, portafilter baskets |
| Technique-driven outcomes |
Shot time and flow, milk frothing result, taste, grind-setting preferences |
| External causes |
Accidents, physical impact, liquid ingress outside spec, improper voltage, power surges, unauthorised modifications or repairs, use of non-approved parts or accessories |
| Commercial use of a home-rated product |
Café, restaurant, hotel, office, or rental use of a product the manufacturer rates for domestic use — see Section 6 and Terms of Service Section 11 |
| Out-of-territory |
Products purchased or used outside India |
| Cosmetic |
Minor scratches, finish variation, or anodising differences that do not affect function |
3. How to start a warranty claim
- Raise a ticket through our support portal at support.fixcoffee.in, or email support@fixcoffee.in, or WhatsApp us at +91 96507 41802.
- Share your order number, the product and model, a description of the issue, and 2–3 photos or a short video of the fault.
- We acknowledge every ticket within 24 hours with a ticket number. Our team then walks you through brief troubleshooting — some faults have simple fixes we can resolve remotely.
- If the issue is not resolved remotely, we issue a Return Material Authorisation (RMA) and arrange pickup with our courier partner within 3–5 working days. Pickup is free for claims under this warranty. Before pickup, follow our reverse-pickup packing guide — send the machine only.
- Our technicians bench-test the unit at our Lucknow workshop and issue a short Failure Analysis Report within 7 business days of receipt.
- Where a covered defect is confirmed, you choose the remedy — repair, replacement, or refund — as set out in Section 4 below. We do not decide the remedy at our discretion; where the law gives the customer the choice, you get the choice.
4. Remedies when a defect is confirmed
For a covered defect under this warranty, you may choose any of the following:
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Repair: We repair the unit at our workshop and return it to you at our cost. Turnaround is typically 10–20 business days from receipt, longer if a part must be sourced from the manufacturer abroad — we will tell you in writing which path applies and the expected timing.
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Replacement: We dispatch a replacement unit of the same model at our cost. Where the exact model is not available, we offer an equivalent or a refund, at your choice.
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Refund to original payment method: Initiated within 5 working days of the Failure Analysis Report, in line with the Reserve Bank of India's T+5 norm for gateway refunds.
Our aggregate liability under this warranty for any single unit is capped at the amount you paid for that unit. This cap does not apply to liability that cannot be limited under the Consumer Protection Act, 2019 — including product liability under Chapter VI, personal injury caused by a defect, or fraud.
5. Warranty period on a repaired or replacement unit
- A repaired unit continues under the original warranty, extended by the number of days the unit was with us for repair (so you don't lose coverage days to our bench).
- A replacement unit carries the longer of (a) the unexpired portion of the original warranty plus 90 days, or (b) 6 months from the date the replacement is delivered to you. This ensures you always have at least 6 months of coverage on a replacement.
- If a replacement unit itself fails within its warranty with a defect of the same root cause as the original claim, you may choose a refund to your original payment method instead of a further replacement. Where the second failure is a different fault, we proceed on repair or replacement in the normal way.
6. Commercial and business use
Our warranty periods are calibrated to home use. If your order carries a GSTIN belonging to a café, restaurant, hotel, office, roastery, rental business, or other commercial establishment, the commercial-use terms in Section 11 of our Terms of Service apply — warranty cover on products the manufacturer does not rate for commercial duty is reduced to 6 months from delivery. Consumer-only remedies under the Consumer Protection Act, 2019 do not apply to commercial buyers, but remedies under the Sale of Goods Act, 1930 do. You can flag a personal purchase made under a business GSTIN (for tax convenience) by emailing support@fixcoffee.in within 7 days of the order.
7. Gifts and transfers
A product received as a gift is covered for the balance of the 12-month (or stated) warranty from the original delivery date, provided the recipient can refer us to the original invoice. Use the email address used on the invoice to start the claim, or include the invoice number so we can verify. All consumer duties — using the product for its intended purpose, following the manual, not tampering — apply to the person in possession of the unit.
8. Your responsibilities
- Use the product only for its intended purpose and follow the user manual.
- Perform routine cleaning and maintenance — descaling, backflushing, burr cleaning, and similar — as described in the manual.
- Retain your original invoice. If you lost it, email us at support@fixcoffee.in — we can look it up from our records.
9. Anti-tampering
Do not open, disassemble, or modify electrical products. Our electric products (machines and grinders) ship with anti-tamper seals where available. Where a unit arrives with us showing evidence of unauthorised disassembly or third-party repair, and that disassembly is causally connected to the reported fault, the fault is excluded from this warranty. Where the disassembly is not causally connected, the rest of the unit's warranty remains intact. This approach is consistent with Section 21A of the Consumer Protection Act, 2019 on causation.
10. Appeals — if you're not satisfied
If you disagree with our decision on a warranty claim, you can escalate through the appeals ladder in Section 12 of our Refund & Return Policy: customer care → Grievance Officer → independent third-party inspection (evidence only) → National Consumer Helpline → District Consumer Disputes Redressal Commission. Your right to approach a Consumer Disputes Redressal Commission under Section 34 of the Consumer Protection Act, 2019 is preserved and cannot be waived by anything on this page.
11. Grievance Officer
We acknowledge every grievance within 48 hours of receipt and aim to resolve it within 30 days, in line with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
12. Brand-specific warranty pages
Some brands have model-specific components, pre-claim checks, spare-parts policies, or extended coverage. Review the brand-specific page that applies to your product for the full picture:
If anything on a brand page differs from this master page, the brand page prevails for that brand — typically to state a longer warranty period, a model-specific exclusion, or a brand-specific pre-claim check.
13. Need help?
Email support@fixcoffee.in, WhatsApp us at +91 96507 41802, or raise a ticket at support.fixcoffee.in. Support hours: Monday to Saturday, 10:00 to 19:00 IST.
