This policy explains how we ship your Fix Coffee order, our delivery windows, what happens if a shipment is delayed, and how pre-orders are handled. It is read together with our Terms of Service and Refund & Return Policy.
1. Where we ship
We ship across India through established courier partners — Delhivery, Blue Dart, Shiprocket, Xpressbees, and India Post. Most pincodes are covered. Some remote pincodes in the North East, island territories (Andaman & Nicobar, Lakshadweep), and restricted zones may need additional lead time or may not be serviceable by our partners. If your pincode is restricted, we will contact you within 48 hours of your order with options (an alternative delivery address, a longer lead time, or a full refund).
We do not ship outside India.
2. Processing time
In-stock orders are prepared for dispatch within 1–2 business days of order confirmation (Monday to Saturday, excluding public holidays). You receive a shipping-confirmation email with tracking once the parcel hands over to the courier.
3. Delivery windows
Windows below are measured from the date of dispatch (not order date).
| Option |
Window |
If we miss the window |
| Priority (paid) |
Within 7 days of dispatch |
Refund of the priority-shipping charge to your original payment method, or a store-credit voucher of the same amount + 10% bonus if you prefer — your choice |
| Standard / free |
Within 14 days of dispatch |
Option to cancel for a full refund to your original payment method, or a ₹500 store-credit voucher if you choose to wait |
These compensations are for delays on our side — dispatch missing its window or a courier handover we could have avoided. They don't apply where the delay is caused by a force-majeure event (see Section 6).
4. Tracking
Your shipping-confirmation email contains a tracking link. If you haven't received an update within the window above, email support@fixcoffee.in or WhatsApp us at +91 96507 41802 with your order number — we will investigate with the courier and come back within 2 business days.
5. Pre-orders
Products marked "Pre-order" on the product page are not in stock at the time of your order; we tell you the expected dispatch window on the product page before you buy. A pre-order is a firm commitment from both sides: you pay up front, and we dispatch as soon as stock arrives at our warehouse.
If we need to restate the dispatch window for a pre-order — because a supplier shipment is delayed, customs clearance takes longer, or similar — we will email you with the revised window as soon as we know. You then have two options:
-
Cancel for a full refund to your original payment method, within 5 working days of your cancellation email; or
-
Wait and receive a ₹500 store-credit voucher for every 7-day slip, cumulative across all restates, capped at a total of ₹2,000 per order. The voucher is applied once your order dispatches.
If we restate the window a second time, your right to cancel for a full refund re-opens from the new window; you don't lose the cancellation option because you waited once.
6. Delays beyond our control (force majeure)
Some delays are genuinely outside our control:
- Severe weather, floods, or natural disasters
- Flight or transport-network disruptions
- Strikes, civil events, or government-ordered closures
- Documented carrier operational issues (network outages, major route disruptions)
Where such an event causes a delay on our side, the delivery window pauses for the duration of the event and resumes when the courier service resumes at your pincode. We will notify you by email or WhatsApp within 2 business days of becoming aware of such a delay and keep you updated. The compensation in Section 3 applies to delays on our side that are not attributable to a documented force-majeure event.
The same pause works in reverse. If a force-majeure event affects your ability to receive delivery, accept a pickup, or ship a return, email us within the original window — the clock pauses for the duration and no compensation is owed by either side for that period.
7. Shipping charges and taxes
Shipping charges (where applicable) are shown at checkout before you confirm your order. For defect-related returns and exchanges, pickup and replacement shipping are at our cost in line with our obligations under the Consumer Protection (E-Commerce) Rules, 2020. For accessory compatibility returns, return shipping is at your cost, and we dispatch any replacement at our cost. See our Refund & Return Policy for the full breakdown.
GST on shipping charges is included in the amount shown at checkout.
8. Heavy or large items
Espresso machines and larger grinders ship as surface/ground freight with courier partners rated for heavy shipments. These may take 1–2 additional days over the windows above in tier-2 and tier-3 cities. Heavy items require a signature at delivery; please make sure someone is available to receive the parcel.
9. Inspecting on delivery
When your parcel arrives, please check the outer carton before you sign. If the packaging is visibly damaged or the parcel has been opened, mark it as "damaged on arrival" on the courier's proof-of-delivery and take a photo of the carton. This helps us and the courier investigate any in-transit damage. You still have 72 hours from delivery to report a damage or dead-on-arrival issue — see the Refund & Return Policy.
10. Grievance Officer
For shipping-related complaints that our customer-care team cannot resolve, please contact our Grievance Officer:
We acknowledge within 48 hours and aim to resolve within 30 days of receipt, in line with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
11. Updates to this policy
We may update this policy from time to time. The version in force at the time you placed your order is the version that applies to your order.
