1Zpresso Warranty

This page covers 1Zpresso manual coffee grinders (Q, J, K, X, ZP6, and other series) officially imported and sold by Fix Coffee. It is read together with our master Warranty Information page, which covers the general terms, remedies, appeals, and grievance procedure.

Coverage at a glance

  • Warranty period: 12 months from the delivery date for domestic/home use.
  • Territory: India only.
  • Free pickup on confirmed defect, in line with our obligations under the Consumer Protection (E-Commerce) Rules, 2020.

Covered components

  • Shaft, spindle, and shaft bearings — manufacturing defects where applicable to the model.
  • Structural components and housings — non-wear, non-adjustable parts that fail under normal use.
  • Grind-adjustment mechanism, dial, and outer control components — manufacturing defects, excluding wear and calibration drift over time.

What is not covered

  • Wear and moving parts — burrs, blades, knives, springs, adjustment collars and rings, knobs, handles, catch cups, O-rings, seals, bearings (unless manufacturing defect), belts.
  • Alignment, calibration, or burr drift — adjustments needed because of transport, use, or environment.
  • Performance variables and technique — grind-size preferences, extraction timing, consistency, dial-in expectations, flavour outcomes.
  • External causes — dropping, water or moisture damage, voltage misuse, foreign objects lodged in the burr chamber, failure to follow maintenance or cleaning instructions, non-approved accessories, or modifications.
  • Cosmetic issues — surface scratches, finish blemishes, anodising variation, minor cosmetic defects that do not impair function.
  • Units from unauthorised sellers or relocated from outside India.

Before you file a claim (quick checks)

  1. Make sure the grinder is clean; burr chamber and chute free of coffee; clear any blockages.
  2. Check the grind-adjustment mechanism is not overtightened; move the dial to a coarser setting; verify the adjustment ring or dial is assembled correctly.
  3. Check mounting and ambient conditions — avoid extreme humidity or temperature during use.
  4. Gather your invoice, photograph the issue (wide and close-up) to illustrate the defect, and note the model name and serial number if available.

How to file a claim

  1. Raise a ticket at support.fixcoffee.in and select your 1Zpresso model, or email support@fixcoffee.in, or WhatsApp us at +91 96507 41802.
  2. Attach your order number or receipt, model name and variant, serial number if available, photos or video of the defect, and a description of steps you have already tried.
  3. We acknowledge within 24 hours with a ticket number and run remote diagnostics. If the fault is not resolved remotely, we issue a Return Material Authorisation and arrange pickup within 3–5 working days at our cost.
  4. Our technicians inspect the unit at our Lucknow workshop and issue a short Failure Analysis Report within 7 business days of receipt. Where a covered defect is confirmed, you choose the remedy — repair, replacement, or refund — per Section 4 of the master Warranty Information.

Packing for pickup

Pack the grinder securely — original box and foam are ideal. Damage in transit to our workshop caused by inadequate packing is not covered. Our courier will collect the packed unit from your address.

Spare parts and out-of-warranty support

  • Wear parts (burrs, wear rings, bearings, seals) are available for purchase separately.
  • Out-of-warranty repairs are available as paid service work.

Questions or appeals

See Sections 10 and 11 of the master Warranty Information page for the full appeals ladder and the Grievance Officer's contact details.