1Zpresso Warranty & Support (India)

Applies to: All 1Zpresso manual coffee grinders (Q, J, K, X, ZP6, etc.) officially imported and sold by Fix Coffee or our authorised partners in India.

1) Coverage Summary

• Warranty period: 12 months from purchase date for domestic/home use.
• What we cover (defective parts):
  • Manufacturing defects in the motor shaft / spindle / shaft bearings (if applicable in model).
  • Defective structural components and housings (non-wear, non-adjustable parts) that fail under normal use.
  • Defective grind adjustment mechanism / dial / outer control electronics (excluding wear or calibration drift over time).
• Territory: India only. Products purchased/used outside India are excluded from this warranty.

2) What’s Not Covered (Exclusions)

• Wear-and-tear / moving parts: burrs, blades, knives, springs, adjustment collars / rings, knobs, handles, catch cups, O-rings, seals, bearings (except if manufacturing defect), belts, etc.
• Alignment, calibration, burr drift: any calibration or alignment of burrs or adjustment needed due to transport, use, or environment.
• Performance variables and technique influences: grind size preferences, extraction timing, consistency, “dial-in” expectations, flavor outcomes, etc.
• Damage due to misuse or external cause: dropping, water or moisture damage, voltage misuse, foreign objects lodged in burr chamber, failure to follow maintenance/cleaning instructions, use of non-approved accessories or modifications.
• Cosmetic or aesthetic issues: surface scratches, finish blemishes, anodizing imperfections, minor cosmetic defects that do not impair function.
• Purchases from unauthorised dealers or units imported/relocated from outside India without proper service support.

3) Pre-Claim Checklist (What to Try Before Submitting Claim)

1. Ensure grinder is clean, burr chamber & chute free of coffee - clear any blockages.
2. Check grind adjustment mechanism is not overtightened; try moving dial to coarser setting; verify the adjustment ring / dial is assembled correctly.
3. Check power or mounting (if relevant) is secure; ensure usage is in appropriate ambient conditions (no extreme humidity or temperature).
4. Verify correct purchase invoice/receipt; photograph the issue (including wide shot and close up) to illustrate defect, not wear.

4) How to Submit a Warranty Claim

1. Fill out our warranty claim form, selecting your model as 1Zpresso.
2. Attach the following:
   • Order number / proof of purchase.
   • Model name / variant, serial number if available.
   • Photos/videos showing the defect (exterior + internal parts if possible).
   • Description of what steps you’ve already tried (cleaning, adjusting dial, etc.).
3. Once a defect in a covered part is confirmed, we’ll offer repair or replacement (or refund if replacement isn’t possible), at our discretion.

Logistics: A ₹1500 pick & drop service fee applies to all warranty claims. Please package securely; damage during transit due to poor packaging will not be covered.

5) Spare Parts & Out-of-Warranty Support

• Wear parts (burrs, wear rings, bearings, seals, etc.) are available for purchase separately.
• We offer repair services outside warranty as paid work for parts not covered under warranty.