Refund policy

Fix Coffee India Return and Exchange Policy

At Fix Coffee India, your satisfaction is our top priority. We want you to enjoy your coffee gear as much as we do. If you need to return or exchange an item, please refer to our policy below.

Return Period and Conditions

We offer full refunds or replacements for orders that meet the following criteria:

  • Cancellation Before Shipment: You can cancel your order before it is shipped; however, a payment gateway fee of 2% + GST will be deducted from the refund amount. In certain cases, this fee may be waived at our discretion on a case-by-case basis.
  • Out of Stock Items: If a product is billed but no longer in stock, we will issue a full refund to ensure a seamless shopping experience.
  • Wrong Product Received: If you receive a different product than what you ordered, we will provide a replacement unit.
  • Dead or Defective on Arrival: If the product has a manufacturing defect or arrives damaged, notify us within 24 hours of receipt for a refund or replacement.

Return or Exchange Not Applicable If

The following conditions are not eligible for return or replacement:

  • Damage due to misuse of the product.
  • Incidental damage from product malfunction.
  • Consumable items that have been used or installed.
  • Products with tampered or missing serial/UPC numbers.
  • Digital products or services.
  • Any damage/defect not covered under the manufacturer’s warranty.
  • Performance issues like heat retention or leak prevention that vary by user.
  • Products returned without original packaging, accessories, manuals, or tags.
  • Charges for value-added services such as express delivery, gift wrapping, or personalization are non-refundable.

How to Return or Exchange

  • Product Condition: Products must be returned in their original packaging.
    NOTE: For coffee machine replacements, please remove all accessories and only pack the machine. The replacement unit will be delivered without accessories.
  • Initiating a Return or Exchange: Contact our customer care team at admin@fixcoffee.in or WhatsApp within 7 days of receiving your product. Include your order number, reason for return, and product images to expedite the process.
  • Return Shipping or Pickup: Once we receive your return/exchange request, we will arrange for our logistic partners to pick up the item within 3–5 working days. Our partners will make an attempt to collect the item. If unsuccessful, you may submit a new return request if eligible. Please ensure that all items to be returned are ready for pickup.
  • Replacement Shipping Fee: For replacements, we charge a one-way shipping fee of Rs 1500.
  • Replacement Fee Waiver: The replacement fee of Rs 1500 is not applicable if the replacement request is received within 7 days of delivery.

Shipping and Delivery Policy

  • Shipping Fee: All shipping charges are non-refundable, including in cases of returns, rejections, or delivery failures.
  • Delivery Estimates: All estimated delivery timelines are indicative only. While we strive for timely delivery, delays may occur due to circumstances beyond our control, particularly those affecting our delivery partners.
  • Rejected or Undelivered Orders:
    • If a customer rejects the delivery or if the package remains undelivered due to reasons attributable to the customer (e.g., incorrect address, unavailability), a re-shipping fee will be charged if redelivery is requested.
    • If the customer opts not to proceed with redelivery, the initial shipping fee will be deducted from the refund amount.

Refunds

Upon receiving and inspecting the returned item, we will process your refund to the original payment method. Refunds may take 3–5 business days, depending on your bank's processing time.

Contact Us

For any questions regarding returns or exchanges, please reach out to us at admin@fixcoffee.in or WhatsApp. Our dedicated team at Fix Coffee India is here to assist you.

Refund and Returns Policy Disclaimer

Our refund and returns policy is subject to change at any time without prior notice. We reserve the right to update or modify the terms and conditions of this policy as needed. Any changes will be reflected on this page, and it is your responsibility to review the policy periodically for updates.