DF Grinders Warranty

This page covers DF64, DF64 Gen 2, DF64P, DF64V, and other DF-series grinders officially imported and sold by Fix Coffee. It is read together with our master Warranty Information page, which covers the general terms, remedies, appeals, and grievance procedure.

Coverage at a glance

• Warranty period: 12 months from the delivery date for domestic/home use.
• Territory: India only.
• Free pickup on confirmed defect, in line with our obligations under the Consumer Protection (E-Commerce) Rules, 2020.

Covered components

• Motor — manufacturing defects in materials or workmanship.
• Power board and control electronics — PCB, control modules, switches, internal wiring and connectors.
• Non-wear structural parts — chassis panels, base, non-moving brackets and mounts.

What is not covered

• Moving and wear parts — burrs, bearings, gears, shims, springs, declumpers, chutes, bellows, knobs, adjustment collars, hoppers, lids, dosing cups, seals and O-rings.
• Burr alignment, calibration, and drift — any procedures to align or zero the grinder.
• Performance variables or technique outcomes — shot time, channeling, taste or texture, grind consistency preferences, dialling-in a specific coffee.
• External causes — misuse, incorrect voltage or adapters, power surges, liquid ingress, improper cleaning, foreign objects in the burr chamber, commercial or professional use, unauthorised repairs or modifications, or non-approved parts or accessories.
• Cosmetic issues — minor scratches, dents, finish blemishes that do not affect function.
• Units purchased from unauthorised sellers or relocated internationally.

Before you file a claim (quick checks)

If the issue is clogging, choking, or grounds retention — that is almost always operational on flat-burr single-dose grinders and resolves in 15 minutes with the manufacturer's own troubleshooting steps. Start here: My DF grinder is clogging or choking — how to fix it yourself. Most customers close their case at this stage without needing any pickup or bench test.

1. Safety first: Unplug before inspecting.
2. Clear jams: Remove hopper and upper burr carrier; clean the burr chamber, chute, and declumper of compacted grinds or foreign objects; reassemble correctly.
3. Zero-point / calibration: With no beans in the hopper, bring burrs to touch to set zero; dial back to a typical range for your brew method.
4. Power and voltage: Use a grounded outlet at the correct voltage; try a second outlet to rule out supply issues.

How to file a claim

1. Raise a ticket at support.fixcoffee.in and select your DF model, or email support@fixcoffee.in, or WhatsApp us at +91 96507 41802.
2. Attach your order number, invoice or receipt, photos or a short video of the fault (including a 360° exterior and a close-up of the burr chamber), model variant (DF64 / Gen 2 / P / V) and serial or batch number if available, and a brief summary of the quick checks you've tried.
3. We acknowledge within 24 hours with a ticket number and run remote diagnostics. If the fault is not resolved remotely, we issue a Return Material Authorisation and arrange pickup within 3–5 working days at our cost.
4. Our technicians bench-test the unit at our Lucknow workshop and issue a short Failure Analysis Report within 7 business days of receipt. Where a covered defect is confirmed, you choose the remedy — repair, replacement, or refund — per Section 4 of the master Warranty Information.

Packing for pickup

Please pack the grinder securely — original foam and box are ideal. Damage in transit to our workshop caused by inadequate packing is not covered. Our courier will collect the packed unit from your address.

Spare parts and out-of-warranty support

• Common wear parts (declumpers, chutes, carriers, knobs, seals) and burrs are available as paid spares.
• Out-of-warranty repairs are available with a service quote.

Questions or appeals

See Sections 10 and 11 of the master Warranty Information page for the full appeals ladder and the Grievance Officer's contact details.