DF Grinders Warranty & Support (India)

Applies to: DF64, DF64 Gen 2, DF64P, DF64V and other DF-series models officially imported and sold by Fix Coffee or our authorised partners in India.

1) Coverage at a Glance

• Warranty period: 12 months from purchase date for domestic/home use.
• Covered components (defective parts):
  • Motor — manufacturing defects only.
  • Power board / control electronics — PCB, control modules, switches, internal wiring/connectors.
  • Non-wear structural parts — chassis panels, base, non-moving brackets and mounts.
• Territory: India only. Products purchased/used outside India are excluded.

2) What’s Not Covered (Exclusions)

• All moving parts as wear-and-tear items — including burrs, bearings, gears, shims, springs, declumpers, chutes, bellows, knobs, adjustment collars, hoppers, lids, dosing cups, seals and O-rings.
• Burr alignment / calibration / drift and any procedures to align or zero the grinder.
• Performance variables or technique-related outcomes — shot time/flow, channeling, taste/texture, grind consistency preferences, or ability to “dial in” a specific coffee.
• Damage or faults caused by misuse, incorrect voltage/adapters, power surges, liquid ingress, improper cleaning/maintenance, foreign objects in the burr chamber, commercial/professional use, unauthorised repairs or modifications, or use of non-approved parts/accessories.
• Cosmetic issues — scratches, dents, finish blemishes that do not affect function.
• Units purchased from unauthorised sellers or relocated internationally.

3) Before You File a Claim (Quick Checks)

1. Safety first: Unplug before inspecting.
2. Clear jams: Remove hopper and upper burr carrier; clean burr chamber, chute and declumper of compacted grinds/foreign objects; reassemble correctly.
3. Zero-point / calibration: With no beans, bring burrs to touch to set zero; dial back to a typical range for your brew method.
4. Power/voltage: Use a grounded outlet of the correct voltage only; try a second outlet to rule out supply issues.

4) How to File a Warranty Claim

1. Submit this warranty form and select your DF model.
2. Attach:
   • Order number and purchase receipt
   • Photos/videos showing the issue (include a 360° exterior and close-up of burr chamber)
   • Model variant (DF64 / Gen 2 / P / V) and serial/batch (if available)
   • Brief summary of checks tried (cleaning, zero-set, alternate outlet)
3. Our team will run remote diagnostics. If a covered defective part is confirmed (e.g., motor or power board), we’ll proceed with repair or replacement (or refund at our discretion).

Logistics: A ₹1500 pick & drop service fee applies to all warranty claims. Please pack the grinder securely (original foam/box recommended). Damage in transit due to inadequate packing is not covered.

5) Spare Parts & Out-of-Warranty Support

• Common wear parts (declumpers, chutes, carriers, knobs, seals) and burrs are available as paid spares.
• Out-of-warranty repairs are available with a service quote.